Service Level Agreement
- Uptime: 99.9 % monthly availability for hosted services.
- Support: Business-hours (Starter, Growth) or 24/7 (Enterprise) support via email & Slack.
- Response times: Severity 1 within 1 h (Enterprise), 4 h (Growth), next business day (Starter).
- Data residency: Choose AU, UK, EU or US regions for data processing.
- Security audits: Annual penetration-test reports available on request.