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Knowledge-base Retrieval
Retrieves context from a fast vector database to craft precise answers.
Helpdesk L1 Automation
Delight customers with instant answers.
How it works
- 1
Ticket Ingestion
Ingest tickets from your support platform in real time.
- 2
AI Response
LLM retrieves KB articles and drafts a helpful reply.
- 3
Human Handoff
Escalate complex issues with full context when needed.
Impact numbers
Typical outcomes our clients see
80%
Tickets auto-resolved
30 s
Median response time
95%
CSAT for AI answers
Why organisations choose this solution
First-line agents spend hours answering repetitive questions, leading to long wait times and low satisfaction.
Key capabilities
What makes this accelerator stand out
🔌
Multichannel Delivery
Works across email, live-chat and Slack without extra configuration.
🎯
Sentiment-aware Escalation
Detects frustration or VIP customers and routes to humans instantly.
Frequently asked questions
Can we train it on private docs?
Yes – documents are vector-indexed inside your VPC for privacy.
How does it handle sensitive data?
PII masking and role-based redaction are built-in features.