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Dynamic Priority Scoring
Combines NLP signals and historical impact to set true urgency.
Ticket Triage & Prioritisation
Never miss a critical issue again.
How it works
- 1
Ingest & Classify
AI classifies tickets by category & urgency.
- 2
Auto-Prioritise
Sets priority based on impact signals.
- 3
Smart Routing
Assigns to best-fit team or agent automatically.
Impact numbers
Typical outcomes our clients see
90%
Accurate priority tags
70%
Faster first response
0
Critical tickets missed
Why organisations choose this solution
High-volume support teams struggle to sift urgent incidents from the noise, risking SLA breaches and customer churn.
Key capabilities
What makes this accelerator stand out
🧭
Auto-Routing Engine
Uses skill matrices and schedules to assign tickets to the ideal agent.
📊
Real-time Dashboards
Ops teams gain live visibility into queues and emerging issue clusters.
Frequently asked questions
Does it integrate with Jira & ServiceNow?
Yes, we provide pre-built connectors for leading ITSM platforms.
Can analysts override AI decisions?
Absolutely – a human-in-the-loop UI lets staff reclassify with one click.